Frequently Asked Questions
To check the status of your all fulfilled or pending orders, click on the Track order link in the top left of any page on our store. After your order is shipped out from our warehouse, we will send you a e mail and SMS with the shipping details.
You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency as payment against a COD order.
No, our COD partner will only accept cash payment at the time of delivery.
- You can make purchases using the following:
- Credit Card (Visa/ Amex/ Master Card)
- Debit Card (All leading bank debit cards)
- Net banking (All leading banks
- Cash –on- Delivery (COD)
You can cancel your order before it leaves our Warehouse .You can do so by calling us with the order number.
The estimated time of delivery is mentioned in the Item Description Page (where you can see the details of each item). It may differ from one item to another.
If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our support number.
An item may be eligible for return within the return window of 48 hours of delivery if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
Request for return must be made within 48 hours of delivery and product must reach the prescribed address within 14 days of requesting return
Costumer must bear the responsibility of return of product.
Stationery products cannot be returned.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
No, duplicate products must be return, in case of returning duplicate products in place of original products no refund will be made, added the applicant may be sue for doing so.
Refund will be initiated once the returned product is with VIABLE INDIA. Refund will be done in 7-10 working days. In your Bank account or a cheque will be sent to your shipping address
In case of cash on delivery cheque will be dispatched within 7-10 working days on respective address.
15 working days from the point that you return the product to us.